Customer Contact Week

Established in 1999 as Call Center Week, Customer Contact Week (CCW) is the world’s largest customer contact event series for customer care, CX, and contact center leaders.

BGL Managing Director Peter Hill will be attending this year’s conference and available to discuss Business Services M&A trends as well as upcoming opportunities in the market.

Companies are increasingly focused on limiting human and financial capital investment in non-core areas of expertise, turning instead to outsourcing these activities to experienced business partners. BGL’s Business Services investment banking team understands the challenges of service delivery, client demands, and market dynamics in this sector, with a clear appreciation for how these factors drive value and investor interest. We offer significant experience with business process outsourcing, contact center services, facilities management, human capital management, engineering & consulting, and other related outsourced services.

To download our most recent Business Services Quarterly Update, which includes the most recent quarterly data for the Contact Center Services subsector,  click here.