Research

During the second quarter of 2022, major public equity indices exhibited continued declines, ending the period down almost 20% year-over-year.  Rapid inflation, rising interest rates, continued labor shortages, supply chain disruptions, and ongoing concerns about…

Major public equity indices continue to recover from a temporary decline in February and March to end Q1 2022 up over 14% year-over-year.  The public equities market experienced a temporary downturn in February and March…

Major public equity indices recovered from a temporary decline in early December to end 2021 up over 20% year-over-year. Market sentiment was buoyed by easing labor market constraints, receding concerns over the effects of COVID,…

Major public equity indices continued to rise over the last three months, reaching record highs during Q3 2021. Markets were buoyed by the Federal Reserve’s continued commitment to accommodative monetary policy, the residual effects of…

Major public equity indices continued to rise, reaching record highs during Q2 2021. Markets were buoyed by the Federal Reserve’s commitment to accommodative monetary policy, the residual effects of COVID stimulus, and hopes of increased…

Major public equity indices rose to record highs during Q1 2021 supported by prevailing themes of economic stimulus and widespread deployment of the COVID-19 vaccine. The Business Services sector continued to see gains slightly above…

Major indices have recovered sharply from COVID-induced volatility to close the year at all-time highs, with the S&P 500, DJIA, and NASDAQ registering annual returns of 16.3%, 43.6%, and 7.2%, respectively. Investors remain cautiously optimistic…

The U.S. equity markets have continued to rebound from the lows seen during the early months of COVID-19, with the S&P 500 increasing 9% and the Dow Jones increasing 8% during the third quarter of…

At the outset of the COVID-19 healthcare crisis, economic instability and the near-certain negative impact on global markets resulted in a significant sell-off across all industries in Q1 2020. Entering Q2 2020, improving economic and…

The Contact Center Outsourcing (CCO) industry is continuing to undergo steady growth with technology driving transformation across the customer care value chain. According to the June 2020 Business Services Insider, an industry report released by…